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home/lmsyaran/public_html/language/en-GB/en-GB.com_rsticketspro.ini000064400000061004151155371330021266
0ustar00; Global
JGLOBAL_ORDER_ASCENDING="Ascending"
JGLOBAL_ORDER_DESCENDING="Descending"
JSEARCH_FILTER="Search"
RST_CONFIGURATION_OK="Your configuration has been successfully
saved."
COM_RSTICKETSPRO_N_ITEMS_DELETED="Item successfully deleted."
COM_RSTICKETSPRO_PLEASE_COMPLETE_ALL_FIELDS="Please complete all
required fields (marked with *)."
RST_NAME="Name"
JAPPLY="Apply"
RST_FEEDBACK_EMAIL="<a href='%s' />No</a> or
<a href='%s' />Yes</a>"
RST_FEEDBACK_RECEIVED_FROM_EMAIL="Thank you for your feedback!"

; DASHBOARD
RST_MY_TICKETS="My Tickets"
RST_VIEW_TICKETS="View Tickets"
RST_SEARCH_TICKETS="Search Tickets"
RST_SUBMIT_TICKET="Submit Ticket"
RST_SEARCH_HELPDESK="... type in your search keywords here"
RST_NO_KB_CATEGORIES="Unfortunately, there are no categories available
right now. Please check back again later."
RST_NO_KB_ARTICLES="Unfortunately, there are no articles available
right now. Please check back again later."
RST_YOU_HAVE_TO_BE_LOGGED_IN="You have to be logged in in order to
access this area."
RST_CLICK_HERE_TO_LOGIN="Click here to login"
RST_NO_RECENT_ACTIVITY="You have no recent activity."
RST_REPLY="Reply"

; TICKETS
RST_ADD_NEW_TICKET="Add Ticket"
RST_TICKET_INFORMATION="Ticket Information"
RST_SUBMITTER_INFORMATION="Submitter Information"
RST_TICKET_HISTORY="Tickets History"
RST_NO_TICKET_HISTORY="This customer has not submitted any other
tickets using this email address."
RST_USER="User"
RST_TICKET_DATE="Date"
RST_TICKET_DATE_TIP="Click to sort by ticket submitted date."
RST_TICKET_LAST_REPLY="Last Reply"
RST_TICKET_LAST_REPLY_TIP="Click to sort by last reply date."
RST_TICKET_FLAG_TIP="Use this column to flag tickets for
follow-up."
RST_TICKET_REPLIES="Replies"
RST_TICKET_REPLIES_NUM="%d replies"
RST_TICKET_CODE="Code"
RST_TICKET_SUBJECT="Subject"
RST_TICKET_CODE_SUBJECT_TIP="Click to sort either by ticket subject or
by code."
RST_TICKET_CUSTOMER="Customer"
RST_TICKET_CUSTOMER_TIP="Click to sort by customer information."
RST_TICKET_PRIORITY="Priority"
RST_TICKET_PRIORITY_TIP="Click to sort by ticket priority."
RST_TICKET_STATUS="Status"
RST_TICKET_STATUS_TIP="Click to sort by ticket status."
RST_TICKET_STAFF="Assigned To"
RST_TICKET_STAFF_TIP="Click to sort by staff member
information."
RST_UNCHANGED="Unchanged"
RST_UNASSIGNED="Unassigned"
RST_TICKET_USER_AGENT="User Agent"
RST_TICKET_REFERER="HTTP Referer"
RST_TICKET_IP="IP Address"
RST_TICKET_LOGGED="Was Logged In ?"
RST_TICKET_DEPARTMENT="Department"
RST_TICKET_MESSAGE="Message"
RST_TICKET_MESSAGES="Messages"
RST_TICKET_LAST_REPLY_MESSAGE="Last Reply Message"
RST_TICKET_WROTE="%s wrote:"
RST_TICKET_FEEDBACK="Please give us your feedback so we can improve
our Customer Support. How would you rate this answer ?"
RST_TICKET_FEEDBACK_SENT="Thank you for your feedback!"
RST_TICKET_FEEDBACK_SENT_STAFF="Your answers have been rated below by
the customer."
RST_FEEDBACK_1="Poor"
RST_FEEDBACK_2="Fair"
RST_FEEDBACK_3="Average"
RST_FEEDBACK_4="Good"
RST_FEEDBACK_5="Excellent!"
RST_TICKET_REPLY="Click here to reply"
RST_REPLY_TO_TICKET="Add a new message"
RST_CONVERSATION="Conversation"
RST_TICKET_SUBMIT="Submit"
RST_OPEN_KNOWLEDGEBASE="Open Knowledgebase"
RST_KNOWLEDGEBASE="Knowledgebase"
RST_KB_RESULTS="Total results: %d. Showing %d of %d."
RST_TICKET_CUSTOM_FIELDS="Custom Fields"
RST_SIGNATURE="Signature"
RST_YOUR_SIGNATURE_DESC="This is the signature that will be appended
with every message."
RST_ATTACH_SIGNATURE="Attach your signature to this message"
RST_EDIT_SIGNATURE="Change signature"
RST_UPDATE="Update"
RST_CLOSE="Close"
RST_FLAGGED="Flagged"
RST_TICKET_REPLIES_CLOSED="This ticket is marked as closed. No new
ticket replies can be added."
RST_TICKET_REPLIES_CLOSED_ERROR="Unfortunately, you cannot add new
replies to this ticket - this ticket has been marked as closed."
RST_TICKET_EDIT_MESSAGE="Edit"
RST_TICKET_EDIT_MESSAGE_DESC="Edit :: Click here to edit your
reply"
RST_TICKET_DELETE_MESSAGE="Delete"
RST_TICKET_DELETE_MESSAGE_DESC="Delete :: Click here to delete your
reply"
RST_TICKET_CHANGE_CUSTOMER="Click here to change the customer."
RST_TICKET_VIEW_NOTES="View Notes"
RST_TICKET_VIEW_NOTES_NO="View Notes (%d)"
RST_TICKET_VIEW_NOTES_DESC="View Notes :: Click here to view the
ticket's notes"
RST_TICKET_PRINT="Print"
RST_TICKET_PRINT_DESC="Print :: Click here to print this ticket"
RST_TICKET_CLOSE="Close Ticket"
RST_TICKET_CLOSE_DESC="Close Ticket :: Click here to close this ticket
if the issue has been solved"
RST_TICKET_OPEN="Reopen Ticket"
RST_TICKET_OPEN_DESC="Reopen Ticket :: Click here to reopen this
ticket if you need to address your issue again"
RST_TICKET_NOTIFY="Notify Ticket"
RST_TICKET_NOTIFY_DESC="Notify Ticket :: This ticket is %d days
overdue.<br />Click here to notify the customer if he did not respond
in a timely manner."
RST_TICKET_VIEW_HISTORY="View History"
RST_TICKET_VIEW_HISTORY_DESC="View History :: Click here to see
details on who viewed this ticket"
RST_THIS_TICKET_HAS_ATTACHMENTS="This ticket has attachments."
RST_EDITING_MESSAGE="Editing Reply"
RST_TIME_SPENT="Time Spent"
RST_TIME_UNIT_M="minutes"
RST_TIME_UNIT_H="hours"
RST_TIME_UNIT_D="days"
RST_TICKET_REPLY_AS_CUSTOMER="Reply as Customer"
RST_TICKET_SUBMITTED_BY="<small>Submitted by:
%s</small>"

RST_DO_NOT_CHANGE_DEPARTMENT="Do not change department"
RST_DO_NOT_CHANGE_ASSIGNMENT="Do not change assignment"
RST_DO_NOT_CHANGE_PRIORITY="Do not change priority"
RST_DO_NOT_CHANGE_STATUS="Do not change status"
RST_DO_NOT_NOTIFY="Do not notify"
RST_DO_NOT_DELETE="Do not delete"

RST_SEARCH_TEXT="Keywords"
RST_SEARCH_TEXT_DESC="Write the words that you would like to find in
the ticket's subject or message."
RST_SEARCH_CUSTOMER="Customer"
RST_SEARCH_CUSTOMER_DESC="Search by customer's name, username or
email address."
RST_SEARCH_STAFF="Staff Member"
RST_SEARCH_STAFF_DESC="Search by staff member's name, username or
email address. You can type 0 to search for unassigned tickets."
RST_SEARCH_DEPARTMENTS="Departments"
RST_SEARCH_DEPARTMENTS_DESC="Search by department."
RST_SEARCH_PRIORITIES="Priorities"
RST_SEARCH_PRIORITIES_DESC="Search by priority."
RST_SEARCH_STATUSES="Statuses"
RST_SEARCH_STATUSES_DESC="Search by status."
RST_OPEN_ADVANCED_SEARCH="Open Advanced Search"
RST_SEARCH="Search"
RST_RESET_SEARCH="Reset Search"
RST_SAVE_SEARCH="Save search"
RST_SAVE="Save"
RST_SEARCH_NAME="Search Name"
RST_SEARCH_NAME_DESC="This is the search name."
RST_EDIT_SEARCH="Edit Search"
RST_ADD_SEARCH="Add Search"
RST_DEFAULT_SEARCH="Make this my default search when I login"
RST_DEFAULT_SEARCH_SHORT="Default Search"
RST_DEFAULT_SEARCH_DESC="After you login the tickets will be shown
based on this search preferences."
RST_SEARCH_FLAGGED="Search only flagged tickets"

RST_UPDATE_SEARCH="Update Search"
RST_UPDATE_SEARCH_DESC="By checking this box, this search's
parameters will be updated with your current search parameters."
RST_UPDATE_SEARCH_OK="Yes, update this search with the current search
parameters."
RST_BACK_TO_SEARCHES_LIST="Back to Searches"
RST_MANAGE_SEARCHES="Manage Searches"
RST_SEARCH_CLICK_DESC="Predefined Search :: Click here to search
through tickets using the &quot;<b>%s</b>&quot;
predefined search."
RST_DELETE_SEARCH="Delete Search"
RST_DELETE_SEARCH_DESC="Delete Search :: Click here to delete this
search."

RST_BULK_ACTIONS="Bulk Actions"
RST_TICKET_DELETE="Delete Ticket"
RST_TICKET_DELETE_DESC="Delete Ticket :: Click here to delete this
ticket"
RST_DELETE_SELECTED="Delete selected"
RST_NOTIFY_SELECTED="Notify selected"
RST_DELETE="Delete"

RST_YOUR_EMAIL="Your Email <span
class='star'>*</span>"
RST_YOUR_EMAIL_DESC="We need your email address."
RST_YOUR_PASSWORD="Your Password <span
class='star'>*</span>"
RST_YOUR_PASSWORD_DESC="Set the password for your new account."
RST_YOUR_NAME="Your Name <span
class='star'>*</span>"
RST_YOUR_NAME_DESC="Please supply your full name."
RST_CUSTOMER_EMAIL="The customer's email"
RST_CUSTOMER_EMAIL_DESC="We need the customer's email
address."
RST_CUSTOMER_NAME="The customer's name"
RST_CUSTOMER_NAME_DESC="Please supply the customer's full
name."
RST_TICKET_DEPARTMENT_DESC="Please select the department where you
would like the submit your ticket to."
RST_TICKET_SUBJECT_DESC="Please write a subject for your
ticket."
RST_TICKET_PRIORITY_DESC="Please select the ticket priority."
RST_TICKET_MESSAGE_DESC="Please write a message for your
ticket."
RST_TICKET_ATTACHMENTS="Attachment(s)"
RST_TICKET_ATTACHMENTS_REQUIRED="Attachment(s) *"
RST_TICKET_ATTACHMENTS_DESC="You can attach files to your
message."
RST_TICKET_ATTACHMENTS_ALLOWED="Allowed attachments are:
<strong>%s</strong>."
RST_TICKET_ATTACHMENTS_MAX_ALLOWED="You can upload a maximum of
<strong>%s</strong> files."
RST_UNLIMITED="unlimited"
RST_TICKET_ATTACHMENTS_MAX_SIZE_ALLOWED="Maximum file size is
<strong>%s</strong>."
RST_ADD_MORE_ATTACHMENTS="Add another attachment..."
RST_TICKET_CAPTCHA="Please write the antispam code"
RST_TICKET_CAPTCHA_DESC="In order to avoid spam, please prove you are
human by writing the code you see in the image."
RST_REFRESH_CAPTCHA="Refresh Image"
RST_REFRESH_CAPTCHA_DESC="Please click here to generate a new image if
you cannot read the current CAPTCHA image."
RST_ANTISPAM="Antispam"
RST_SUBMIT="Submit"
RST_TICKET_FILE_DOWNLOADS="downloaded %d times."
RST_TICKET_FILE_DOWNLOADS_SMALL="%s (%d downloads)"
RST_MAX_UPLOAD_FILES_REACHED="The maximum number of attachments has
been reached. You cannot add any more attachments."
RST_TICKET_CONSENT_SUBMIT="I consent to this website collecting my
details through this form. *"
COM_RSTICKETSPRO_CONSENT_IS_NEEDED_TO_SUBMIT_THIS_FORM="Your consent
is required to submit this form; please tick the checkbox located above the
Submit button."
COM_RSTICKETSPRO_BLOCKLISTED_EMAIL_ERROR="The email address
'%s' has been blocked. You cannot submit tickets using this
address."

RST_TICKET_EMAIL_ERROR="Please write a valid email address."
RST_TICKET_EMAIL_STAFF_ERROR="You will have to login in order to
submit a ticket using this email address: %s"
RST_TICKET_EMAIL_CUSTOMER_ERROR="This email address (%s) already
exists. You will have to login in order to submit a ticket."
RST_TICKET_EMPTY_PASSWORD="Empty passwords are not allowed."
RST_TICKET_EMAIL_STAFF_NO_PERMISSION_ERROR="You cannot submit a ticket
using your own email address."
RST_TICKET_NAME_ERROR="Please write your full name."
RST_TICKET_CUSTOMER_ERROR="Please select a customer from the
list."
RST_TICKET_STAFF_CANNOT_ADD_TICKET_TO_CUSTOMER_ERROR="You are not
allowed to submit a ticket on behalf of a customer."
RST_TICKET_DEPARTMENT_ERROR="Please select the department from the
dropdown list."
RST_TICKET_SUBJECT_ERROR="Please write a subject for your
ticket."
RST_TICKET_MESSAGE_ERROR="Please write a message for your
ticket."
RST_TICKET_REPLY_ERROR="Please write a message reply for your
ticket."
RST_TICKET_PRIORITY_ERROR="Please select the priority of your ticket
from the dropdown list."
RST_TICKET_CAPTCHA_ERROR="Please make sure you have entered the
correct code from the image."
RST_CAPTCHA_MISSING_SITE_KEY="You are missing your Site Key. Did you
setup the correct Site Key in the Configuration?"
RST_CAPTCHA_MISSING_SECRET_KEY="The secret parameter is missing. Did
you setup the correct Secret Key in the Configuration?"
RST_CAPTCHA_NEW_ERR_MISSING_INPUT_SECRET="(reCAPTCHA) The secret
parameter is missing. Did you setup the correct Secret Key in the
Configuration?"
RST_CAPTCHA_NEW_ERR_INVALID_INPUT_SECRET="(reCAPTCHA) The secret
parameter is invalid or malformed. Please double check the Secret Key in
your Configuration."
RST_CAPTCHA_BUILT_IN_NOT_SELECTED="Built-in Captcha is not
selected."
RST_CAPTCHA_NEW_ERR_MISSING_INPUT_RESPONSE="(reCAPTCHA) The response
is missing. Did you tick the 'I am not a robot' checkbox?"
RST_CAPTCHA_NEW_ERR_INVALID_INPUT_RESPONSE="(reCAPTCHA) The response
is invalid or malformed. Did you tick the 'I am not a robot'
checkbox?"
COM_RSTICKETSPRO_UPLOAD_TICKET_REQUIRED_ERROR="Please upload your
attachments in order to submit this ticket."
RST_TICKET_UPLOAD_ERROR="Could not upload the following file:
%s"
RST_TICKET_UPLOAD_ERROR_INI_SIZE="The uploaded file exceeds this
server's maximum upload size: %s"
RST_TICKET_UPLOAD_ERROR_FORM_SIZE="The uploaded file exceeds this
form's maximum file size: %s"
RST_TICKET_UPLOAD_ERROR_PARTIAL="The uploaded file was only partially
uploaded: %s"
RST_TICKET_UPLOAD_ERROR_NO_TMP_DIR="This server is missing a temporary
folder, file uploads are no possible: %s"
RST_TICKET_UPLOAD_ERROR_CANT_WRITE="Failed to write file to disk:
%s"
RST_TICKET_UPLOAD_ERROR_PHP_EXTENSION="A PHP extension stopped the
file upload: %s"
RST_TICKET_UPLOAD_EXTENSION_ERROR="Could not upload the following
file: %s because the file's extension is not in the list of accepted
extensions: %s."
RST_TICKET_UPLOAD_SIZE_ERROR="Could not upload the following file: %s
because it exceeded the maximum allowed size of %s megabytes."
RST_TICKET_SUBMIT_OK="Your ticket has been successfully submitted. One
of our staff members will answer shortly."
RST_VALIDATION_DEFAULT_ERROR="%s is a required field."

RST_PLEASE_SELECT_PRIORITY="Please select the priority."
RST_PLEASE_SELECT_DEPARTMENT="Please select the department."
RST_PLEASE_SELECT_SUBJECT="Please select the subject."

RST_STAFF_CANNOT_SUBMIT_TICKET="Unfortunately, you do not have the
permission to submit a new ticket."
RST_STAFF_CANNOT_VIEW_USERS="Unfortunately, you do not have the
permission to view the list of users."
RST_STAFF_CANNOT_VIEW_NOTES="Unfortunately, you do not have the
permission to view the internal notes."
RST_CANNOT_VIEW_HISTORY="Unfortunately, you do not have the permission
to view this ticket's history."
RST_STAFF_CANNOT_ADD_NOTE="Unfortunately, you do not have the
permission to add notes."
RST_STAFF_CANNOT_EDIT_NOTE="Unfortunately, you do not have the
permission to edit this note."
RST_STAFF_CANNOT_DELETE_NOTES="Unfortunately, you do not have the
permission to delete this note."
RST_SELECT_USERNAME="Select user from list"
RST_CUSTOMER_CANNOT_VIEW_TICKET="Unfortunately, you are not allowed to
view this ticket. You can only view your own tickets."
RST_CUSTOMER_CANNOT_VIEW_SEARCHES="Unfortunately, only staff members
can define custom searches."
RST_STAFF_CANNOT_VIEW_SEARCHES="Unfortunately, you can only edit your
own searches."
RST_STAFF_CANNOT_VIEW_TICKET="Unfortunately, you are not allowed to
view this ticket."
RST_CANNOT_DOWNLOAD_FILE="Unfortunately, you are not allowed to
download this file."
RST_CANNOT_DOWNLOAD_FILE_NOT_EXIST="Unfortunately, this file is no
longer located on our server."
RST_CANNOT_CHANGE_SIGNATURE="Unfortunately, only staff members can
edit their signature."
RST_CANNOT_CHANGE_SIGNATURE_MUST_BE_STAFF="You must be added as a
staff member (by going to RSTickets Pro! - Staff Members - New staff
member) in order to have a signature."
RST_CANNOT_DELETE_TICKET_MESSAGE="Unfortunately, you do not have the
permission to delete this message."
RST_CANNOT_DELETE_TICKET_MESSAGE_NOT_EXISTS="The message you requested
to be deleted does not exist."
RST_CANNOT_UPDATE_TICKET_MESSAGE="Unfortunately, you do not have the
permission to update this message."
RST_CANNOT_UPDATE_TICKET="Unfortunately, you do not have the
permission to update this ticket."
RST_CANNOT_UPDATE_TICKETS="Unfortunately, you do not have the
permission to update these tickets."
RST_CANNOT_UPDATE_TIME_SPENT="Unfortunately, you do not have the
permission to update the time spent on this ticket."
RST_CANNOT_DELETE_TICKETS="Unfortunately, you do not have the
permission to delete these tickets."
RST_CANNOT_CLOSE_TICKET="Unfortunately, you do not have the permission
to close this ticket."
RST_CANNOT_REOPEN_TICKET="Unfortunately, you do not have the
permission to reopen this ticket."
RST_CANNOT_NOTIFY_TICKETS="Unfortunately, you do not have the
permission to notify this ticket."
RST_CANNOT_VIEW_ARTICLE="Unfortunately, you do not have the permission
to view this article."
RST_CANNOT_VIEW_CATEGORY="Unfortunately, you do not have the
permission to view this category."
RST_CANNOT_SUBMIT_TICKET="You need to be logged in order to submit a
ticket. Please login and try again."
RST_CANNOT_DOWNLOAD_FROM_EMAIL="Unfortunately, the tokens do not
match. Please login and try again."
RST_COULD_NOT_CHANGE_STAFF_MEMBER_DOES_NOT_BELONG_TO_TICKET_DEPARTMENT="Could
not change staff member of ticket %s because assigned staff member does not
have access to this ticket's department."

RST_STAFF_CANNOT_EXPORT_TICKETS="Unfortunately, you are not allowed to
export tickets."

RST_TICKET_SUBMIT_REPLY_OK="Your ticket reply has been successfully
added."
RST_DELETE_TICKET_MESSAGE_OK="The ticket reply has been successfully
removed."
RST_DELETE_TICKET_MESSAGE_CONFIRM="Are you sure you want to delete
this reply?"
RST_UPDATE_TICKET_MESSAGE_OK="The ticket reply has been successfully
updated."
RST_SIGNATURE_OK="Your signature has been successfully updated."
RST_DELETE_TICKET_NOTE_CONFIRM="Are you sure you want to delete your
note?"
RST_DELETE_TICKET_NOTE_OK="Your note has been successfully
removed."
RST_ADD_TICKET_NOTE_OK="Your ticket note has been successfully
added."
RST_UPDATE_TICKET_NOTE_OK="Your ticket note has been successfully
updated."
RST_TICKET_UPDATED_OK="Your ticket information has been successfully
updated."
RST_TIME_SPENT_UPDATED_OK="Your time spent on this ticket has been
successfully updated."
RST_TICKETS_UPDATED_OK="Your tickets have been successfully
updated."
RST_TICKET_DELETED_OK="Your ticket has been successfully
deleted."

RST_TICKETS_DELETED_OK="Your tickets have been successfully
deleted."
RST_TICKET_CLOSED_OK="Your ticket has been successfully closed."
RST_TICKET_REOPENED_OK="Your ticket has been successfully
reopened."
RST_TICKET_NOTIFIED_OK="Your ticket has been successfully
notified."
RST_DELETE_TICKET_CONFIRM="Are you sure you want to delete the
selected ticket?"
RST_DELETE_TICKETS_CONFIRM="Are you sure you want to delete the
selected tickets?"
RST_DELETE_SEARCH_CONFIRM="Are you sure you want to delete this
search?"

RST_TICKET_NOT_DELETED="You do not have the permission to delete
ticket with ID %d."

RST_BACK="Back"
RST_YES="Yes"
RST_NO="No"
RST_NO_TITLE="no title"

RST_SEARCHES_ORDERED="The searches ordering has been saved."
RST_SEARCH_DELETED="The search has been deleted."
RST_SEARCH_SAVED_OK="The search has been successfully saved."
RST_SEARCH_SAVED_ERROR="There was en error while saving your
search."
RST_NONE_SUPPLIED="None supplied"

RST_SEARCH_NAME_ERROR="Please supply a name for the search."

RST_FILTER="Filter"
RST_DISPLAY_PAGES="Display %s pages"

RST_KB_RESULTS_FOR="These are the results for
<em>%s</em>"
RST_KB_NO_CATEGORY="Uncategorised"
RST_KB_CATEGORY_NAME="Category"
RST_KB_ALL_CATEGORIES="All categories"
RST_KB_ARTICLE_NAME="Article Title"
RST_KB_ARTICLE_HITS="Article Hits"
RST_KB_NO_PARENT="No Parent (Top Category)"
RST_CURRENT_CATEGORY="Current Category:"
RST_HOT="(Hot!)"
RST_CLEAR="Clear"
RST_JQUERY_NOT_FOUND="The Magnific Popup script does not work without
the jQuery library."

; History
RST_HISTORY_DATE="Date"
RST_HISTORY_IP="IP"
RST_HISTORY_VIEWED="User"
RST_HISTORY_ACTION="Action"
RST_HISTORY_ACTION_VIEW="Viewed"
RST_HISTORY_ACTION_CLOSE="Closed"
RST_HISTORY_ACTION_AUTOCLOSE="Auto-Closed"
RST_HISTORY_ACTION_REOPEN="Reopened"
RST_HISTORY_ACTION_NOTIFY="Notified (Auto-close)"
RST_HISTORY_ACTION_ONHOLD="On hold"

; Notes
RST_NOTES_USER="User"
RST_TICKET_NOTE="Note"
RST_TICKET_NOTE_DESC="This is the text of the note."
RST_TICKET_ADD_NOTE="New note"
RST_ADD_NOTE="Add Note"
RST_EDIT_NOTE="Edit Note"
RST_TICKET_EDIT_NOTE="Edit"
RST_TICKET_EDIT_NOTE_DESC="Edit :: Click here to edit your note"
RST_TICKET_DELETE_NOTE="Delete"
RST_TICKET_DELETE_NOTE_DESC="Delete :: Click here to delete your
note"

; Ticket messages
RST_EDIT_TICKET_MESSAGE="Edit Ticket Message"

; MANAGE TICKETS
RST_CREATE_NEW_USER="Create a new user"
RST_SELECT_EXISTING_USER="Select an existing user"
RST_SHORT_NEW_USER="New User"
RST_SHORT_EXISTING_USER="Existing User"
RST_EXISTING_CUSTOMER="Customer <span
class='star'>*</span>"
RST_EXISTING_CUSTOMER_DESC="Clicking on the link will allow you to
select a customer from your database."
RST_ALTERNATIVE_EMAIL="Alternative email"
RST_ALTERNATIVE_EMAIL_DESC="Provide an alternative email addres that
you can use to reply from the email to tickets"
RST_ALTERNATIVE_EMAIL_ERROR="The Alternative Email is not a valid
email address!"


; SEF SECTION
; WARNING! PLEASE MODIFY THESE ACCORDINGLY
; IT'S SAFER TO USE ONLY LOWERCASE ALPHANUMERIC CHARACTERS (a-z 0-9)
RST_SEF_SUBMIT_TICKET="submit-ticket"
RST_SEF_SELECT_USER_FROM_LIST="choose-user-from-list"
RST_SEF_TICKETS="view-tickets"
RST_SEF_SEARCHES="manage-searches"
RST_SEF_PREDEFINED_SEARCH="search"
RST_SEF_EDIT_PREDEFINED_SEARCH="edit-search"
RST_SEF_NEW_PREDEFINED_SEARCH="new-search"
RST_SEF_SAVE_PREDEFINED_SEARCH="save-search"
RST_SEF_DELETE_PREDEFINED_SEARCH="delete-search"
RST_SEF_RESET_SEARCH="reset-search"
RST_SEF_FLAG_TICKET="flag-ticket"
RST_SEF_FEEDBACK_TICKET="rate-ticket"
RST_SEF_DELETE_TICKET="delete-ticket"
RST_SEF_NOTIFY_TICKET="notify-ticket"
RST_SEF_TICKET="view-ticket"
RST_SEF_PRINT_TICKET="print-ticket"
RST_SEF_HISTORY="view-ticket-history"
RST_SEF_NOTES="view-ticket-notes"
RST_SEF_CLOSE_TICKET="close-ticket"
RST_SEF_REOPEN_TICKET="reopen-ticket"
RST_SEF_ADD_NOTE="new-note"
RST_SEF_EDIT_NOTE="edit-note"
RST_SEF_DELETE_NOTE="delete-note"
RST_SEF_EDIT_TICKET_MESSAGE="edit-ticket-message"
RST_SEF_DELETE_TICKET_MESSAGE="delete-ticket-message"
RST_SEF_SEARCH="search-tickets"
RST_SEF_ADVANCED_SEARCH="advanced-tickets-search"
RST_SEF_SIGNATURE="change-signature"
RST_SEF_KB="view-knowledgebase"
RST_SEF_KB_RESULTS="view-knowledgebase-results"
RST_SEF_KB_ARTICLE="view-article"
RST_SEF_KB_SEARCH="search-knowledgebase"
RST_SEF_DOWNLOAD="download-file"
RST_SEF_DASHBOARD="dashboard"
RST_SEF_DASHBOARD_SEARCH="dashboard-search"
RST_SEF_REMOVE_DATA="remove-data"
RST_SEF_REMOVE_DATA_SUCCESS="remove-data-success"
RST_SEF_REMOVE_DATA_PROCESS="remove-data-process"

; System messages
RST_SYSMESSAGE_MISSING="<i>missing</i>"
RST_SYSMESSAGE_TICKET_DEPARTMENT_CHANGE="Department has been changed
from <strong>%1$s</strong> to <strong>%2$s</strong>
by <strong>%3$s</strong>."
RST_SYSMESSAGE_TICKET_PRIORITY_CHANGE="Priority has been changed from
<strong>%1$s</strong> to <strong>%2$s</strong> by
<strong>%3$s</strong>."
RST_SYSMESSAGE_TICKET_STATUS_CHANGE="Status has been changed from
<strong>%1$s</strong> to <strong>%2$s</strong> by
<strong>%3$s</strong>."
RST_SYSMESSAGE_TICKET_STAFF_CHANGE="Staff member has been changed from
<strong>%1$s</strong> to <strong>%2$s</strong> by
<strong>%3$s</strong>."
RST_SYSMESSAGE_TICKET_AUTO_CLOSE="This ticket has been auto-closed
because no reply has been received from the customer in
<strong>%d</strong> days."

; Remove data
COM_RSTICKETSPRO_REMOVE_DATA_AND_CLOSE_ACCOUNT="Remove my data and
close my account."
COM_RSTICKETSPRO_REMOVE_DATA_AND_CLOSE_ACCOUNT_SURE="This action is
irreversible. This will remove all data from your tickets and anonymise
your account's data."
COM_RSTICKETSPRO_REMOVE_DATA_AND_CLOSE_ACCOUNT_SURE_NO_LOGIN="This
action is irreversible. This will remove all data from your tickets and
anonymise your account's data, including sensitive information such as
username and password. As a result, you will no longer be able to
login."
COM_RSTICKETSPRO_REMOVE_DATA_AND_CLOSE_ACCOUNT_SURE_CONT="Are you sure
you want to do this? By clicking on Yes an encrypted URL will be sent to
your email address for verification which will allow you to remove all of
your data."
COM_RSTICKETSPRO_YES_SEND_ME_A_LINK="Yes, send me a link to %s."
COM_RSTICKETSPRO_MUST_BE_LOGGED_IN="You must be logged in to access
this feature."
COM_RSTICKETSPRO_THIS_FEATURE_MUST_BE_ENABLED="This feature must be
enabled first."
COM_RSTICKETSPRO_THIS_FEATURE_IS_NOT_AVAILABLE_FOR_SUPER_USERS="This
feature is not available for Super Users."
COM_RSTICKETSPRO_LINK_HAS_BEEN_SENT="The link has been sent to the
specified email address."
COM_RSTICKETSPRO_REMOVE_REQUEST_EMAIL_SUBJECT="Data removal request
for %s at %s"
COM_RSTICKETSPRO_REMOVE_REQUEST_EMAIL_BODY="Hello %s,<br
/><br />You may now use the following link to remove all of your
data from our website: %s<br />Please note that this action cannot be
undone and you will no longer be able to login or access your tickets on
our website."
COM_RSTICKETSPRO_TOKEN_IS_INCORRECT="The token you have supplied is
incorrect. Please make sure the link you have followed is the correct
one."
COM_RSTICKETSPRO_DATA_HAS_BEEN_SUCCESSFULLY_ANONYMISED="Data has been
successfully anonymised."
COM_RSTICKETSPRO_DATA_HAS_BEEN_ANONYMISED="Data has been
anonymised."