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<?xml version="1.0" encoding="utf-8"?>
<form>
<fieldset name="general"
label="RST_GENERAL">
<field name="date_format"
label="RST_DATE_TIME"
description="RST_DATE_TIME_DESC"
type="text"
size="40"/>
<field name="date_format_notime"
label="RST_DATE_TIME_NOTIME"
description="RST_DATE_TIME_NOTIME_DESC"
type="text"
size="40"/>
<field name="bootstrap"
type="radio"
class="btn-group btn-group-yesno"
description="RST_RSTICKETSPRO_BOOTSTRAP_DESC"
label="RST_RSTICKETSPRO_BOOTSTRAP"
default="1">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="jquery"
type="radio"
class="btn-group btn-group-yesno"
description="RST_RSTICKETSPRO_LOAD_JQUERY_DESC"
label="RST_RSTICKETSPRO_LOAD_JQUERY"
default="1">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="emails_as_usernames"
type="radio"
class="btn-group btn-group-yesno"
default="0"
description="RST_RSTICKETSPRO_EMAILS_TO_USERS_DESC"
label="RST_RSTICKETSPRO_EMAILS_TO_USERS_LABEL">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="allow_password_change"
type="radio"
class="btn-group btn-group-yesno"
default="0"
description="RST_RSTICKETSPRO_ALLOW_PASSWORD_DESC"
label="RST_RSTICKETSPRO_ALLOW_PASSWORD_LABEL">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="user_type"
type="usergrouplist"
description="RST_NEW_USER_TYPE_DESC"
label="RST_NEW_USER_TYPE"
default="2"/>
<field name="admin_groups"
type="usergrouplist"
multiple="multiple"
description="COM_RSTICKETSPRO_ADMIN_GROUPS_DESC"
label="COM_RSTICKETSPRO_ADMIN_GROUPS_LABEL"
default="6,7,8"/>
<field name="rsticketspro_link"
type="radio"
class="btn-group btn-group-yesno"
description="RST_RSTICKETSPRO_LINK_DESC"
label="RST_RSTICKETSPRO_LINK">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="allow_rich_editor"
type="radio"
class="btn-group btn-group-yesno"
description="RST_ALLOW_RICH_EDITOR_DESC"
label="RST_ALLOW_RICH_EDITOR">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="allow_rich_editor_buttons"
type="radio"
showon="allow_rich_editor:1"
class="btn-group btn-group-yesno"
description="RST_ALLOW_RICH_EDITOR_BUTTONS_DESC"
label="RST_ALLOW_RICH_EDITOR_BUTTONS">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="show_reply_as_customer"
type="radio"
class="btn-group btn-group-yesno"
description="RST_SHOW_REPLY_AS_CUSTOMER_DESC"
label="RST_SHOW_REPLY_AS_CUSTOMER">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="show_kb_search"
type="radio"
class="btn-group btn-group-yesno"
description="RST_SHOW_KB_SEARCH_DESC"
label="RST_SHOW_KB_SEARCH">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="show_signature"
type="radio"
class="btn-group btn-group-yesno"
description="RST_SHOW_SIGNATURE_DESC"
label="RST_SHOW_SIGNATURE">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="submit_redirect"
label="RST_REDIRECT_AFTER_SUBMIT"
description="RST_REDIRECT_AFTER_SUBMIT_DESC"
type="text"
size="40"/>
<field name="staff_force_departments"
type="radio"
class="btn-group btn-group-yesno"
description="RST_STAFF_MEMBERS_FORCE_DEPARTMENTS_DESC"
label="RST_STAFF_MEMBERS_FORCE_DEPARTMENTS">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="calculate_itemids"
type="radio"
class="btn-group btn-group-yesno"
description="RST_CALCULATE_ITEMIDS_DESC"
label="RST_CALCULATE_ITEMIDS">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="use_magnific_popup"
type="radio"
class="btn-group btn-group-yesno"
default="0"
label="RST_USE_MAGNIFIC_POPUP"
description="RST_USE_MAGNIFIC_POPUP_DESC">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
</fieldset>
<fieldset name="data_protection"
label="COM_RSTICKETSPRO_DATA_PROTECTION">
<field name="forms_consent" type="radio"
default="1" class="btn-group btn-group-yesno"
label="COM_RSTICKETSPRO_FORMS_CONSENT"
description="COM_RSTICKETSPRO_FORMS_CONSENT_DESC"
labelclass="control-label">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="store_ip" type="radio"
default="1" class="btn-group btn-group-yesno"
label="COM_RSTICKETSPRO_STORE_IP"
description="COM_RSTICKETSPRO_STORE_IP_DESC"
labelclass="control-label">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="store_user_agent" type="radio"
default="1" class="btn-group btn-group-yesno"
label="COM_RSTICKETSPRO_STORE_USER_AGENT"
description="COM_RSTICKETSPRO_STORE_USER_AGENT_DESC"
labelclass="control-label">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="allow_self_anonymisation"
type="radio" default="0" class="btn-group
btn-group-yesno"
label="COM_RSTICKETSPRO_ALLOW_SELF_ANONYMISATION"
description="COM_RSTICKETSPRO_ALLOW_SELF_ANONYMISATION_DESC"
labelclass="control-label">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="anonymise_joomla_data" type="radio"
default="1" class="btn-group btn-group-yesno"
label="COM_RSTICKETSPRO_ANONYMISE_JOOMLA_DATA"
description="COM_RSTICKETSPRO_ANONYMISE_JOOMLA_DATA_DESC"
labelclass="control-label">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
</fieldset>
<fieldset name="messages"
label="RST_MESSAGES">
<field name="global_message"
type="editor"
label="RST_GLOBAL_MESSAGE"
description="RST_GLOBAL_MESSAGE_DESC"
filter="raw"
buttons="true"/>
<field name="submit_message"
type="editor"
label="RST_SUBMIT_MESSAGE"
description="RST_SUBMIT_MESSAGE_DESC"
filter="raw"
buttons="true"/>
</fieldset>
<fieldset name="tickets"
label="RST_TICKETS">
<field name="spacer_appearance"
type="spacer"
label="RST_APPEARANCE"
class="com-rsticketspro-spacer"/>
<field name="ticket_view"
type="list"
description="RST_TICKET_VIEW_DESC"
label="RST_TICKET_VIEW">
<option
value="plain">RST_TICKET_VIEW_PLAIN</option>
<option
value="tabbed">RST_TICKET_VIEW_TABBED</option>
<option
value="accordion">RST_TICKET_VIEW_ACCORDION</option>
</field>
<field name="messages_direction"
type="list"
description="RST_MESSAGES_DIRECTION_DESC"
label="RST_MESSAGES_DIRECTION">
<option value="ASC">RST_MESSAGES_ASC</option>
<option value="DESC">RST_MESSAGES_DESC</option>
</field>
<field name="show_ticket_info"
type="radio"
class="btn-group btn-group-yesno"
description="RST_SHOW_TICKET_INFO_DESC"
label="RST_SHOW_TICKET_INFO">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="show_user_info"
type="list"
description="RST_SHOW_USER_INFO_DESC"
label="RST_SHOW_USER_INFO">
<option value="name">RST_NAME</option>
<option value="username">RST_USERNAME</option>
<option value="email">RST_EMAIL</option>
</field>
<field name="show_email_link"
type="radio"
class="btn-group btn-group-yesno"
description="RST_SHOW_EMAIL_LINK_DESC"
label="RST_SHOW_EMAIL_LINK">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="ticket_viewing_history"
type="list"
description="RST_TICKET_VIEWING_HISTORY_DESC"
label="RST_TICKET_VIEWING_HISTORY">
<option
value="0">RST_TICKET_VIEWING_HISTORY_DISABLE</option>
<option
value="1">RST_TICKET_VIEWING_HISTORY_STAFF</option>
<option
value="2">RST_TICKET_VIEWING_HISTORY_CUSTOMER</option>
</field>
<field name="color_whole_ticket"
type="radio"
class="btn-group btn-group-yesno"
description="RST_COLOR_WHOLE_TICKET_DESC"
label="RST_COLOR_WHOLE_TICKET">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="spacer_customer_input"
type="spacer"
label="RST_CUSTOMER_INPUT"
class="com-rsticketspro-spacer"/>
<field name="rsticketspro_add_tickets"
type="list"
description="RST_RECEIVE_TICKETS_FROM_DESC"
label="RST_RECEIVE_TICKETS_FROM">
<option value="1">RST_EVERYONE</option>
<option value="0">RST_REGISTERED</option>
</field>
<field name="blocklist" type="textarea"
label="RST_EMAIL_SUBMIT_BLOCKLIST"
description="RST_EMAIL_SUBMIT_BLOCKLIST_DESC" rows="5"
cols="50" />
<field name="show_alternative_email"
type="radio"
class="btn-group btn-group-yesno"
description="RST_SHOW_ALTERNATIVE_EMAIL_DESC"
label="RST_SHOW_ALTERNATIVE_EMAIL">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="show_ticket_voting"
type="radio"
class="btn-group btn-group-yesno"
description="RST_SHOW_TICKET_VOTING_DESC"
label="RST_SHOW_TICKET_VOTING">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="enable_followup"
type="radio"
class="btn-group btn-group-yesno"
description="RST_ENABLE_FOLLOWUP_DESC"
label="RST_ENABLE_FOLLOWUP_LABEL"
default="0">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="followup_cron_interval"
label="RST_FOLLOWUP_CHECK_DESC"
description="RST_FOLLOWUP_CHECK_DESC"
type="text"
size="40"/>
<field name="followup_interval"
type="text"
default="1"
label="RST_EMAIL_FOLLOWUP_INTERVAL_LABEL"
description="RST_EMAIL_FOLLOWUP_INTERVAL_DESC"/>
<field name="followup_enabled_time"
type="hidden"
default="0"/>
<field name="allow_ticket_closing"
type="radio"
class="btn-group btn-group-yesno"
description="RST_ALLOW_TICKET_CLOSING_DESC"
label="RST_ALLOW_TICKET_CLOSING">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="allow_ticket_reopening"
type="radio"
class="btn-group btn-group-yesno"
description="RST_ALLOW_TICKET_REOPENING_DESC"
label="RST_ALLOW_TICKET_REOPENING">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="spacer_predefined_subjects"
type="spacer"
label="RST_PREDEFINED_SUBJECTS"
class="com-rsticketspro-spacer"/>
<field name="allow_predefined_subjects"
type="radio"
class="btn-group btn-group-yesno"
description="RST_USE_PREDEFINED_SUBJECTS_DESC"
label="RST_USE_PREDEFINED_SUBJECTS">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="spacer_time_spent"
type="spacer"
label="RST_TIME_SPENT"
class="com-rsticketspro-spacer"/>
<field name="enable_time_spent"
type="radio"
class="btn-group btn-group-yesno"
description="RST_ENABLE_TIME_SPENT_DESC"
label="RST_ENABLE_TIME_SPENT">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="time_spent_type"
type="list"
description="RST_TIME_SPENT_TYPE_DESC"
label="RST_TIME_SPENT_TYPE">
<option
value="input">RST_TIME_SPENT_INPUT</option>
<option
value="tracking">RST_TIME_SPENT_TRACKING</option>
</field>
<field name="time_spent_unit"
type="list"
description="RST_TIME_SPENT_UNIT_DESC"
label="RST_TIME_SPENT_UNIT">
<option value="m">RST_TIME_UNIT_MINUTES</option>
<option value="h">RST_TIME_UNIT_HOURS</option>
<option value="d">RST_TIME_UNIT_DAYS</option>
</field>
</fieldset>
<fieldset name="avatars"
label="RST_AVATARS">
<field name="avatars"
type="avatars"
description="RST_AVATARS_ENABLE_DESC"
label="RST_AVATARS_ENABLE"/>
</fieldset>
<fieldset name="captcha"
label="RST_CAPTCHA">
<field name="captcha_enabled"
type="list"
description="RST_CAPTCHA_ENABLE_DESC"
label="RST_CAPTCHA_ENABLE">
<option value="0">JNO</option>
<option
value="1">RST_USE_BUILTIN_CAPTCHA</option>
<option value="3">RST_USE_RECAPTCHA_NEW</option>
<option
value="4">RST_USE_RECAPTCHA_NEW_INVISIBLE</option>
<option
value="5">RST_USE_RECAPTCHA_BUILT_IN_JOOMLA</option>
</field>
<field name="captcha_enabled_for"
type="list"
class="advancedSelect"
multiple="multiple"
showon="captcha_enabled!:0"
description="RST_CAPTCHA_ENABLED_FOR_DESC"
label="RST_CAPTCHA_ENABLED_FOR">
<option
value="unregistered">RST_CAPTCHA_UNREGISTERED</option>
<option
value="customers">RST_CAPTCHA_CUSTOMERS</option>
<option value="staff">RST_CAPTCHA_STAFF</option>
</field>
<field name="spacer_captcha"
type="spacer"
showon="captcha_enabled:1"
label="RST_BUILT_IN_CAPTCHA"
class="com-rsticketspro-spacer"/>
<field name="captcha_characters"
showon="captcha_enabled:1"
label="RST_CAPTCHA_CHARACTERS"
description="RST_CAPTCHA_CHARACTERS_DESC"
type="text"
size="40"/>
<field name="captcha_case_sensitive"
showon="captcha_enabled:1"
type="radio"
class="btn-group btn-group-yesno"
description="RST_CAPTCHA_CASE_SENSITIVE_DESC"
label="RST_CAPTCHA_CASE_SENSITIVE">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="spacer_recaptcha_new"
showon="captcha_enabled:3,4"
type="spacer"
label="RST_RECAPTCHA_NEW_SETTINGS"
class="com-rsticketspro-spacer"/>
<field name="recaptcha_new_site_key"
showon="captcha_enabled:3,4"
type="text"
class="input-xlarge"
description="RST_RECAPTCHA_NEW_SITE_KEY_DESC"
label="RST_RECAPTCHA_NEW_SITE_KEY"
size="70"/>
<field name="recaptcha_new_secret_key"
showon="captcha_enabled:3,4"
type="text"
class="input-xlarge"
description="RST_RECAPTCHA_NEW_SECRET_KEY_DESC"
label="RST_RECAPTCHA_NEW_SECRET_KEY"
size="70"/>
<field name="recaptcha_new_theme"
showon="captcha_enabled:3,4"
type="list"
default="light"
label="RST_RECAPTCHA_NEW_THEME"
description="RST_RECAPTCHA_NEW_THEME_DESC">
<option
value="light">RST_RECAPTCHA_NEW_THEME_LIGHT</option>
<option
value="dark">RST_RECAPTCHA_NEW_THEME_DARK</option>
</field>
<field name="recaptcha_new_type"
showon="captcha_enabled:3,4"
type="list"
default="image"
label="RST_RECAPTCHA_NEW_TYPE"
description="RST_RECAPTCHA_NEW_TYPE_DESC">
<option
value="image">RST_RECAPTCHA_NEW_TYPE_IMAGE</option>
<option
value="audio">RST_RECAPTCHA_NEW_TYPE_AUDIO</option>
</field>
</fieldset>
<fieldset name="email"
label="RST_EMAIL">
<field name="email_use_global"
type="radio"
class="btn-group btn-group-yesno"
description="RST_EMAIL_USE_GLOBAL_DESC"
label="RST_EMAIL_USE_GLOBAL">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="email_address"
showon="email_use_global:0"
label="RST_EMAIL_FROM_EMAIL"
description="RST_EMAIL_FROM_EMAIL_DESC"
type="text"
size="40"/>
<field name="email_address_fullname"
showon="email_use_global:0"
label="RST_EMAIL_FROM_FULLNAME"
description="RST_EMAIL_FROM_FULLNAME_DESC"
type="text"
size="40"/>
<field name="use_reply_above"
type="radio"
class="btn-group btn-group-yesno"
default="1"
label="RST_USE_REPLY_ABOVE"
description="RST_USE_REPLY_ABOVE_DESC">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="reply_above"
showon="use_reply_above:1"
label="RST_REPLY_ABOVE"
description="RST_REPLY_ABOVE_DESC"
type="text"
filter="raw"
size="40"/>
<field name="customer_itemid"
label="RST_CONFIG_CUSTOMER_ITEMID"
description="RST_CONFIG_CUSTOMER_ITEMID_DESC"
type="text"
size="40"/>
<field name="staff_itemid"
label="RST_CONFIG_STAFF_ITEMID"
description="RST_CONFIG_STAFF_ITEMID_DESC"
type="text"
size="40"/>
</fieldset>
<fieldset name="autoclose"
label="RST_AUTOCLOSE">
<field name="autoclose_enabled"
type="radio"
class="btn-group btn-group-yesno"
description="RST_AUTOCLOSE_ENABLE_DESC"
label="RST_AUTOCLOSE_ENABLE">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="autoclose_automatically"
type="radio"
class="btn-group btn-group-yesno"
description="RST_AUTOCLOSE_AUTOMATICALLY_DESC"
label="RST_AUTOCLOSE_AUTOMATICALLY_LABEL">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="autoclose_cron_interval"
label="RST_AUTOCLOSE_CHECK_DESC"
description="RST_AUTOCLOSE_CHECK_DESC"
type="text"
size="40"/>
<field name="autoclose_email_interval"
label="RST_AUTOCLOSE_DAYS_STATUS"
description="RST_AUTOCLOSE_DAYS_STATUS_DESC"
type="text"
size="40"/>
<field name="autoclose_interval"
label="RST_AUTOCLOSE_DAYS_CLOSED"
description="RST_AUTOCLOSE_DAYS_CLOSED_DESC"
type="text"
size="40"/>
</fieldset>
<fieldset name="notices"
label="RST_NOTICES">
<field name="notice_email_address"
label="RST_NOTICES_EMAIL"
description="RST_NOTICES_EMAIL_DESC"
type="text"
size="40"/>
<field name="notice_max_replies_nr"
label="RST_NOTICES_NO_REPLIES"
description="RST_NOTICES_NO_REPLIES_DESC"
type="text"
size="40"/>
<field name="notice_replies_with_no_response_nr"
label="RST_NOTICES_NO_REPLIES_WITH_NO_RESPONSE"
description="RST_NOTICES_NO_REPLIES_WITH_NO_RESPONSE_DESC"
type="text"
size="40"/>
<field name="notice_not_allowed_keywords"
label="RST_NOTICES_TRIGGERED_KEYWORDS"
description="RST_NOTICES_TRIGGERED_KEYWORDS_DESC"
type="textarea"
rows="5"
cols="50"/>
</fieldset>
<fieldset name="knowledgebase"
label="RST_KNOWLEDGEBASE">
<field name="kb_hot_hits"
label="RST_KB_HOT_HITS"
description="RST_KB_HOT_HITS_DESC"
type="text"
size="40"/>
<field name="kb_load_plugin"
type="radio"
default="0"
class="btn-group btn-group-yesno"
description="RST_KB_LOAD_CONTENT_PLUGIN_DESC"
label="RST_KB_LOAD_CONTENT_PLUGIN">
<option value="1">JYES</option>
<option value="0">JNO</option>
</field>
<field name="kb_comments"
type="comments"
description="RST_KB_COMMENTS_DESC"
label="RST_KB_COMMENTS"/>
</fieldset>
<fieldset name="kbtemplate"
label="RST_KB_TEMPLATE">
<field name="kb_template_body" type="editor"
label="RST_KB_TEMPLATE_BODY"
description="RST_KB_TEMPLATE_BODY_DESC" filter="raw"
buttons="true" />
<field name="kb_template_ticket_body"
type="editor" label="RST_KB_TEMPLATE_TICKET_BODY"
description="RST_KB_TEMPLATE_TICKET_BODY_DESC"
filter="raw" buttons="true" />
</fieldset>
<fieldset name="updates"
label="RST_UPDATES">
<field name="global_register_code"
type="text"
description="RST_LICENSE_CODE_DESC"
label="RST_LICENSE_CODE"
size="70"/>
</fieldset>
<fieldset name="permissions"
label="JCONFIG_PERMISSIONS_LABEL"
description="JCONFIG_PERMISSIONS_DESC">
</fieldset>
</form>