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<?xml version="1.0" encoding="utf-8"?>
<form>
	<field name="subject" label="RST_TICKET_SUBJECT"
type="text" size="40" />
	<field name="department_id" type="departments"
default="0" label="RST_TICKET_DEPARTMENT"
published="true"
onchange="RSTicketsPro.disableStaff();" />
	<field name="date" type="rsticketsprohtml"
label="RST_TICKET_DATE" escape="true" />
	<field name="code" type="rsticketsprohtml"
label="RST_TICKET_CODE" escape="true" />
	<field name="status_id" type="statuses"
default="0" label="RST_TICKET_STATUS"
published="true" />
	<field name="priority_id" type="priorities"
default="0" label="RST_TICKET_PRIORITY"
published="true" />
	<field name="customer_id" type="rscustomer"
label="RST_TICKET_CUSTOMER" />
	<field name="alternative_email"
label="RST_ALTERNATIVE_EMAIL" type="text"
size="40" />
	<field name="staff_id" type="staff"
unassigned="true" label="RST_TICKET_STAFF" />
	<field name="time_spent" label="RST_TIME_SPENT"
type="text" size="40" />
	<field name="search" label="RST_KNOWLEDGEBASE"
type="typeahead" class="input-xxlarge"
size="40" />
	<field name="message" type="rseditor"
default="" rows="12" cols="80"
label="RST_TICKET_MESSAGE"
description="RST_TICKET_MESSAGE_DESC" required="true"
filter="JComponentHelper::filterText"
class="input-xxlarge" />
	<field name="use_signature" type="radio"
default="1" label="RST_ATTACH_SIGNATURE"
class="btn-group btn-group-yesno">
		<option value="1">JYES</option>
		<option value="0">JNO</option>
	</field>
	<field name="reply_as_customer" type="radio"
default="0" label="RST_TICKET_REPLY_AS_CUSTOMER"
class="btn-group btn-group-yesno">
		<option value="1">JYES</option>
		<option value="0">JNO</option>
	</field>
	<field name="consent" type="checkboxes"
label="" description="">
		<option
value="1">RST_TICKET_CONSENT_SUBMIT</option>
	</field>
	<field name="files" type="rsuploads"
onclick="RSTicketsPro.addReplyFile();"
label="RST_TICKET_ATTACHMENTS"
description="RST_TICKET_ATTACHMENTS_DESC" />
</form>